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Magic
Matt's FAQ
What is the bottom
line?
How much are shipping charges and when will I receive my order?
How do I order?
What is your return policy?
How can I tell if a site uses a secure
server and if a company is real?
Are your products good for fundraisers?
How
does one make money selling blinky's?
Does Magic Matt's Ship Internationally?
What is the shelf life of a blinky?
Q:What is the bottom line?
A: The bottom line is that I will do what is necessary to make your experience
with my company a pleasant one. You can feel secure in your satisfaction.
If its broke I will fix it. If its missing I will get it to you in time.
If its not on my website I will bend over backwards to find it for you
at the right price. When you receive your order I want you to feel like
you got great value for your money. You have some responsibility as well.
When you receive your order please check it for missing or damaged goods.
Our service is excellent and our merchandise is top notch, but I've yet
to become perfect and mistakes happen. The key is how they are resolved.
Check our testimonials
page to see how we deliver the best merchandise and service.
I basically eat, sleep and drink blinkies and my main concern is to please
you so you'll tell all your friends about my great products and service.
Thanks for visiting blinkee.com . Keep Blinking!
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Q: How much are shipping charges and when will I receive
my order?
A: Minimum shipping/handling charge is only $5.00. We love small orders.
You small order people are the lifeblood of Magic Matt. I try really hard
to throw extra goodies in every small order. Extra batteries are almost
always included. Small orders are sent by usps first class or priority
mail zero to five days after an order is placed so please designate speedier
shipping or call Magic Matt to place your order if its needed in a hurry.
UPS Ground will be used for most shipments over one pound within the
48 contiguous states. Orders to Alaska, Hawaii and Puerto Rico will be
shipped by US Priority Mail.
Note: Magic Matt's Brilliant Blinky's only guarantees delivery times
with FedEx or UPS Air orders. Orders placed after 2 pm PST may not ship
the same day. For express shipments after 2pm PST please call to place
your order.
Magic Matt will only use your private information to conduct any current
sales. We will not share your information with anyone and we will not
use your information for marketing purposes. Please provide your phone
number for large orders for shipping purposes only.
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Q: How do I order?
I HAVE A CREDIT CARD
ONLINE:
You can order most of our products on our secure, online store 24-hours
a day. It's not necessary to have a paypal account to order from our website.
If you read the checkout pages carefully you'll be able to order using
your credit card without using a paypal account. Small orders, where the
shipping cost is $5.00 should arrive within 10 days; usually much less!
Larger orders where the shipping cost is higher will arrive according
to the shipping chart above. Please add your correct e-mail address and
phone number so that we can contact you in the event of any problem or
delay in your order. We do not buy, sell, or trade customer information
nor will you receive any unsolicited e-mail (spam) from us.
PHONE: Call Magic Matt now at 1-415-261-0675. He will personally attend
to your every need.
I DON’T HAVE A CREDIT CARD
PAY PAL:
1. Our website will accomodate paypal payments.
MONEY ORDERS:
If you don’t have a credit card you can still shop on this website.
After filling up your shpping cart simply print it out. Get a Money Order
from the Post Office or your bank or credit union for the total amount
including shipping. and mail the printout and money order to:
Magic Matt's Brilliant Blinky's
San Francisco CA 94114
Your order will be shipped within 72 hours after the MO arrives.
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Q: What is your return policy?
A: REFUND / RETURN POLICY
Magic Matt's Brilliant Blinky's does not sell merchandise on approval.
Refunds and returns are only made for defective merchandise or shortages.
Shortages: Any order which is shipped incomplete will be completed by
Magic Matt's Brilliant Blinky's. We will either ship the missing items
at no additional shipping charge or give credit for future purchases.
Notification of shortages must be made within 3 days of receipt of merchandise.
Defective merchandise: If any merchandise is defective, Magic Matt's
Brilliant Blinky's will either replace it or give a refund. Shipping charges
are not refundable. Notification of defective merchandise must be made
within 5 days of receipt of merchandise. Magic Matt's Brilliant Blinky's
may require that the defective merchandise be returned. DO NOT return
any merchandise without first getting a Return Authorization number.
Returning unused product: If you need to return unused product, you will
be charged a restocking fee of 30% of the value of the returned product
that Magic Matt's Brilliant Blinky's determines to be usable. There will
be no credit issued for product that is damaged in shipment due to insufficient
packaging. NOTE: You must get a Return Authorization Number from Magic
Matt's Brilliant Blinky's before sending back any merchandise. Also, you
must pay for the return shipment.
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Q: How can I tell if a site uses a secure server and
if a company is real?
A: In the address (or URL) field, the "http" will change to
"https" - the "s" stands for secure. In addition,
there will be either a closed padlock or a complete key on the top and
bottom of your browser window. The padlock or key will also be highlighted.
If the page is not secure, the key will be broken in half and the padlock
will be open. If you order online from Magic Matt's Brilliant Blinky's
- you will notice these items when it comes time to input your credit
card information. Never order online from a site that is not secure and
don't send your credit card info over the e-mail.
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Q: Are your products good for fundraisers?
A: Our products are perfect for fundraisers. They are fun for the sellers
and the buyers alike, and they generate large amounts of money quickly
for your school or other organization too. Unlike most fund raisers -
our products will not cause cavities.
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Q: Does Magic Matt's Ship Internationally?
For international orders, if you like, you can place your order on the
website and I will send you a paypal money request for any addtional shipping
costs for the international shipment. Depending on the size of the order
the extra shipping amount will usualy be from 20 - 60 dollars. Or you
may call me to place your order and I will give you a shipping quote first.
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Q: What is the shelf life of a blinky?
Blinkys will last several years without use as long as they are kept
away from moisture and heat. Store blinkys in a dry area under seventy
degrees farenheit.
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